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I‘ve got an idea/thought on the topic «Mobility».



A revision is planned for the Mobility topic area for autumn 2017. The available measurement parameters will be reviewed and revised. The current indicators do not sufficiently reflect the status of the topic area.

Needs-based mobility is increasingly seen as a crucial aspect of the individual quality of life and economic performance.

A country’s economy and population strongly depend on efficient and functioning mobility options. Existing transport networks have to be expanded and continuously maintained to be able to properly meet the ever-growing demand for mobility. ICT can significantly contribute to better utilization rates for infrastructure capacities and better satisfaction of mobility needs through smarter management of mobility as well as an efficient networking of all existing mobility options. 

Concerning the current status:
Digital development is changing all aspects of mobility: transport infrastructure and vehicles are becoming smart. Usage behavior is adapting to the technological possibilities. The digitalization of mobility is already well advanced - but progress is still insufficiently represented in figures, although digital mobility on the road has high potential for innovation. A new indicator is intended to provide more clarity here. Rail is also rapidly bidding farewell to the industrial age. To be sustainable rail must be digital in order to survive the intermodal competition for customers. With regard to air, however, usage behavior has still undergone very little digitalization, although the industry is under great pressure to improve efficiency.

“Mobility is being impacted by digitalization across the board. However, the methods in place for measuring the progress of digitalization are insufficient.”

State of digitization in topic MobilityFortschritt der Digitalisierung im Themenfeld Mobility

15.03.201621.11.2017, Kurt  Lanz  Neu

Topic Owner

Kurt Lanz 

Member of the Executive Board, Head of Infrastructure, Energy and Environment

Measurement parameters

By air – check-in processes for air travelers

By rail – digitalization of rail services (composed of three indicators)

By road – digitalization of use in road traffic

By air – check-in processes for air travelers

Digitalization is changing the way how customers use mobility services like airlines. They can simply and conveniently book flights online from home. This also applies to check-in services which are increasingly used on the web rather than at the airport. It is more convenient for both providers and customers to provide and use online check-in services which becomes more cost-efficient for the airlines and more customized for air travelers who can directly submit their preferences.

Calculation: The Index shows the proportion of online check-in in comparison to other check-in methods (counter, ticket dispensers, others). It is the aim to achieve an overall share 100% online check-ins via the internet.

There is an acute need for action so long as at least one third of check-ins are not carried out via web or mobile. There is a need for optimization if at least two-thirds of check-ins are performed online


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By rail – digitalization of rail services (composed of three indicators)

As in other areas of transportation, ICT infrastructure in rail traffic is the backbone of digitalization. The indicator considers three aspects:

  1. The coverage of the rail network with the European Train Control System (ETCS) is a prerequisite for ensuring secure, transnational, and punctual services and allows the capacity of the rail infrastructure to further increase through smarter use.
  2. User behavior is changing in the mobility sector due to the possibility of purchasing rail tickets via both the internet and apps. Online purchasing will become a cross-sectoral mobility platform for organizing personal door-to-door mobility in the near future..
  3. For comfortable travel, a reliable and high quality connection is necessary, ensuring it is possible to work on a train.


  1. Proportion of the SBB rail network which is equipped with ETCS (Level 1 or 2) – the aim is for the entire SBB rail network to be equipped with ETCS.
    There is an acute need for action so long as at least one third of the rail network is not equipped with ETCS. If two thirds are equipped, there is assumed to be a need for optimization.
  2. Proportion of rail tickets and subscriptions that are purchased via self-service – the aim is that the proportion of  self-service tickets should be more than 90% within the next 10 years. There is an acute need for action so long as at least one third of tickets and subscriptions are not sold via self-service. If two thirds are sold this way, there is assumed to be a need for optimization.
  3. Availability of mobile internet, calculated from two sub-indicators: quality of connection according to the Connect Study from 2015, and proportion of SBB coaches which are equipped with repeaters. The aim is for all coaches to be equipped with repeaters or similar technology in order to ensure a high quality connection.
    All three aspects are weighted equally. There is an acute need for action so long as at least one third of coaches are not equipped with high-quality mobile Internet. If two thirds of SBB coaches are equipped, there is assumed to be a need for optimization.

All three aspects are equally weighted. 

Data source: 

  • SBB and Connect 2016 net study (detailed data confidential)
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By road – digitalization of use in road traffic

The “road” indicator is being revised.

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Team of experts, Nico  Lalli

Nico Lalli

Senior Project Leader Public Affairs
Flughafen Zürich, Stephan  Osterwald

Stephan Osterwald

Head of transport economics, statistics, research cooperation

Opinions and Dialog

Weitere Messgrössen für ein starkes Fundament

Jean-François Schnyder, zuletzt diskutiert am 0 Kommentare

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Current Publications

Digital Index Switzerland 2016 - Road to RODI: A framework to drive Return On Digital Investment

Due to the growing importance of digitalization for consumers and companies in Switzerland, Google and Accenture decided to collaborate to ensure a holistic expert view on Swiss companies’ digital readiness. Based on publicly available information only, they investigated the digital maturity and mobile readiness for 100 of Switzerland’s biggest companies. This investigation revealed that, on average, Swiss companies do not prioritize digital initiatives applying outcome-based assessments of value creation potential and customer needs. Therefore, Accenture and Google created a framework based on cross-industry best practice examples that intends to support Switzerland’s companies in driving value creation through digital initiatives.

LinkDigital Index Switzerland 2016
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