Public Sector & Politics
Digital public services for citizens and companies
Involving all stakeholders from the realms of the economy, politics and the population is vital in order to enable society to unfold and harness the potential of digitalization. In this chapter, we will focus on the public sector and politics, asking the question: are they “drivers” or “inhibitors” of ICT innovation? The following measurement parameters provide information about general legal and regulatory conditions as well as the initiatives of government and legislature (Parliament). Additionally, Switzerland’s e-government performance will be described. High administrative hurdles for the economy and society are important factors in the attractiveness of Switzerland as a location.
Concerning the current status
Switzerland’s political-regulatory environment is reasonably digitalization-friendly. As shown by the “Global Information Technology Report” issued by the WEF, Switzerland ranks among the top ten in an international comparison. However, the report also shows that the Swiss government does not sufficiently embrace its role as a driver of ICT. When it comes to measuring the usage/application of ICT solutions as well as the success of developing and implementing digitalization strategies, the Swiss government only came in at 43rd place. Here, we see much room for improvement – especially considering the fact that Swiss companies are leading the global ranking in terms of their use/application and implementation of digital solutions. Studies on e-government development in Switzerland show a mostly positive picture. The offering, usage and level of user satisfaction with e-government solutions are relatively high and trending upwards. The offering is being expanded continually.
"The interest of Swiss parliamentarians in ICT topics has increased continuously over the past ten years. Nevertheless, in light of the complex challenges that digitalization brings, we urgently need even more ICT know-how in parliament."