CFC-Copilot for staff

The CFC Copilot, a multilingual AI chatbot, is designed to effectively assist CFC staff with complex social security enquiries. It draws on public data sources and integrates advanced AI, natural language processing and information retrieval to ensure proactive interaction expertise.

The chatbot reduces the workload and increases the precision of information procurement. The modular, scalable assistant makes it easy to train new staff, and its features can be adapted and networked for use by other authorities.

The focus is on digital government services in the NLP area. The CFC Copilot experience can serve as a starting point for the future development of AI government services.

The CFC Copilot is an open-source, data-aware project capable of interacting with its environment and making decisions. Both open source LLMs and on-premises solutions and offerings from OpenAI and Microsoft will be compared to ensure an optimal, customisable and sovereign implementation.

The project contributes to AI skills development. It not only provides an innovative tool for information procurement and learning, but also promotes digital sovereignty through the use and development of corresponding technology processes.