Use of AI in office automation

Office automation leverages the opportunities created by artificial intelligence, reduces the related risks and promotes an innovative, forward-looking working environment. To this end, AI tools such as M365 Copilot and alternatives are being evaluated for deployment. AI in office automation supports employees in their work, particularly routine tasks. Within the office automation environment, a ‘basic toolkit’ of AI functionalities is being reviewed, rolled out and embedded in the overarching compliance framework. AI-based automation will be used to simplify repetitive tasks and business processes, accelerate decision-making processes and improve efficiency.

This will be achieved by creating a decision-making framework for use of AI in the standard office automation service. Before any tools can be rolled out, compliance with legal, security and procurement principles must be reviewed. This measure supports the implementation of the strategy for the use of AI systems in the Federal Administration.

• Decision on further action based on a study